Experiencing an accident, damage, or loss can be a stressful event.
It disrupts your schedule and personal life. The last thing you need is further aggravation from a claims process filled with hassles, uncertainty and bureaucratic red tape.
It doesn’t have to be that way.
That’s why at Royle Insurance claims are not just business – they’re personal. So personal that we have taken calls from customers in the middle of the night.
Unlike other agencies, if you have a claim we won’t merely refer you to an 800-number to talk to a stranger.
Instead, you can call the people that know you best – us.
We will be your first and continuing line of support and communication throughout the process.
Our team will work with you as your advocate every step of the way. We know the ropes and what it takes to keep things on track … to remove the uncertainty … to get your claim processed as quickly as possible.
It’s just one more example of the Royle Treatment you deserve.
If you have a claim, here are the basic steps…
Call us as soon as you can– no matter what time of day: 440-279-4111.
If there is no answer, please leave a message and we will respond ASAP. If you call after business hours but before midnight, your voice mail will be forwarded to our team.
We will call you back by 7 AM at the latest, but usually sooner.
At that time, we will work with you to get the right information needed to quickly and accurately process your claim.
We will initiate a claim and an adjuster or other representative will contact you to get additional information and to make an appointment to prepare an estimate.
An adjuster will do a Damage Assessment and discuss repair/replacement options and service provider options for getting the necessary work done.
If you have any questions or problems during the claims process, please call us at any time. We’re here for you.